AfroArise.com — Return & Refund Policy

Last Updated: Nov 7 2025


Thank you for shopping at AfroArise.com. We want you to enjoy a safe and reliable shopping experience. This Return Policy outlines your rights and our responsibilities in accordance with EU Consumer Laws, U.S. E-Commerce Regulations, UK Consumer Rights Act, and other global marketplace standards.

1. Eligibility for Returns

Customers may request returns for most products within the timelines below:

Region Return Window
European Union (EU) 14 days after delivery (right of withdrawal)
United States 30 days after delivery (standard marketplace window)
United Kingdom 14 days after delivery
Other Global Regions 14–30 days depending on local laws

Items must be:

  • Unused and in original condition

  • With original packaging, tags, labels, and accessories

  • Returned with proof of purchase (order confirmation/receipt)

2. Items Not Eligible for Return

The following items cannot be returned unless defective or damaged:

  • Perishable goods (e.g., food, skincare with short shelf-life)

  • Custom-made or personalized items

  • Intimate or sanitary goods (e.g., cosmetics, undergarments, beauty items once opened)

  • Digital products or software access

  • Gift cards

  • Live plants

  • Products marked Final Sale / No Return

3. Damaged, Defective, or Wrong Items

If your item arrives damaged, defective, or incorrect:

You must notify us within:

  • 7 days of delivery (U.S & international customers)

  • 14 days (EU customers – legal requirement)

We will arrange:
✅ Replacement
✅ Repair
✅ Full refund

Evidence (photos or video) may be required to verify the issue.

4. Refund Process

Once your return is received and inspected, we will notify you by email.
Approved refunds will be issued within 5–10 business days to the original payment method.

Shipping fees are non-refundable unless the return is due to seller error or product fault.

5. Return Shipping

Seller Responsibility

If the product is:

  • Defective

  • Incorrect

  • Damaged in transit

Return shipping is covered by the seller or AfroArise.

Customer Responsibility

For all other return reasons (e.g., change of mind), the buyer pays return shipping unless local laws mandate otherwise (EU right of withdrawal applies).

6. Marketplace Seller Policy

AfroArise hosts independent vendors.
Each seller must comply with this Return Policy and applicable consumer laws.

If a seller fails to honor a legitimate return request, AfroArise reserves the right to intervene and enforce consumer protection compliance.

7. Order Cancellations

  • Orders may be canceled before shipping.

  • Once shipped, cancellation converts to a return request.

EU buyers have a 14-day right to cancel without reason.

8. Exchanges

If the item is available, we may offer an exchange option.
If not, a refund will be issued.

9. Fraud Prevention

AfroArise reserves the right to reject returns if fraud, abuse, or tampering is suspected.

10. Contact Us

To start a return or ask a question, contact:

AfroArise Returns Department
📧 Email: returns@afroarise.com
🌍 Website: www.afroarise.com
Subject line: Return Request — Order #[Order Number]

Include:

  • Order number

  • Item(s) being returned

  • Reason for return

  • Photos (if damaged/defective)